What you should do if a claim arises

Property Claims:

  • Take photos of any damage
  • Report burglary, theft or malicious damage to the police
  • Get a copy of the police report
  • Complete a claim form and return it to us
  • Take steps to prevent further damage or loss occurring, such as removing water, replacing locks or broken windows
  • For other types of repairs, get at least two quotes


Liability Claims:

  • Notify Churches of Christ as soon as possible
  • Complete a liability claim form and return it to us


Personal Accident Claims:

  • Provide medical assistance to any injured persons
  • Notify Churches of Christ of the accident
  • Complete a personal accident claim form and return it to us


Motor Vehicle Claims:

Innovation Group (IG) is the claims handler for all Motor vehicle insurance claims. IG offers:

  • Dedicated 24/7 hotlines for clients, along with organising a contracted repairer to collect the damaged vehicle and provide a rental car to keep your driver's mobile
  • Your fleet access to a nationwide network of body repair shops, windscreen centres and rental car providers, along with prioritised repair slots, extended guarantees on work performed, and full claims administration and settlement
  • Flexibility in selection of repairers

To lodge a new claim, please proceed as follows:

  • Call IG on 1300 479 186 quoting policy no. PR22Q0103
  • Motor vehicle claims are subject to a $1,000 excess per claim
Background Image

Churches of Christ Insurance is dedicated to facilitating a simple and efficient claims process for our members. Please get in touch if you have any queries or issues to bring to our attention.